Polo Y Peyrolón 14-4p

  46021 Valencia (Spain)

CIF B98636764

Folio 170 9795 took inscrp 1 sheet V-159 583 trade register of Valencia


1. Price Lists

All prices shown in the list of our products www.truffeterra.com include VAT in countries where applicable and are valid except clerical error or computer problems.

This is because the taxes vary by country of purchase. In the final summary of the final purchase price of the same is shown, indicating the amount of taxes applicable to the country chosen in the sending data amount.

In relation to value added tax, as a general rule, the tax rate of 21% for the territory dela Union European where applies this tax will apply. They are exempt from paying this tax all companies belonging to dela Union countries have intra-community VAT European that except Spain. In the sale to any other country in the world it is VAT, however the customs systems of each country apply the relevant tax burdens, which must be paid by the recipient of the goods.

Due to their special tax regime, they are considered non-geographical areas the Canary Islands, Ceuta and Melilla. Therefore, purchases made by residents of these territories are exempt from VAT (the costs of customs clearance and import taxes are not included in the item price or the shipping, and must be paid on arrival by the receiver of the goods).

Prices in dollars or other foreign currencies shown inthe Webde www.truffeterra.com are approximate and are applying the daily exchange rate of the dollar against the Euro, hence potential fluctuations in prices.

The prices shown in www.truffeterra.com may be reviewed and modified if conditions warrant at any time.

2. Payment systems

      a) COD

      b) Bank Transfer.

      c) Credit card VISA or MASTERCARD

      d) by Western Union money order

      e) Postal money.

      f) PayPal.

a) COD

A customer choice can be made inthe shipping COD Peninsula, Canary and Balearic Islands, Ceuta and Melilla.

Payment is made in cash at the time of order delivery through the company for the shipping location transport; Nacex, Tourline Express, Seur or mail.

b) Transfer

If selected as payment bank transfer, you will receive with your order confirmation e-mail which will indicate the account number in which to make the bank transfer A. name EUROPA SL.

It is very important to indicate in the subject the order number and your name, and perform the transfer within 3 days from the day you placed the order to validate it.

No order shall be deemed effective until resolved by e-mail If you have any comments or suggestions, please write to info@truffeterra.com receipt of the transfer and are found effectively by our bank that has made the entry .

Remember, you must make payment in euros and that all possible bank exchange fees and running through his mind when choosing this payment system.

c) Credit card VISA oMASTERCARD.

Selecting the mode of secure, we guarantee that each of the transactions in truffeterra.com is 100% secure. All operations involving the transfer of personal data or banking are made using a secure environment, truffeterra.com uses a technology based on standard SSL (Secure Socket Layer) server. All the information you transmit to us travels encrypted through the network.

Also the data on your credit card are not registered in any database but go directly to the POS (Point of Sale Terminal Bank).

Also please note that in an effort to provide greater security to credit card owners, we have incorporated into our payment gateway secure payment system called CES (Secure Electronic Commerce). Thus, if the holder of a "secure" card, you can always make payments with VISA or MASTERCARD in our store.

When paying with VISA or MASTERCARD will be provided for the following data: the card number, expiration date and a validation code that matches the last 3 digits of the number printed in italics on the back of your card credit, thus offering more guarantees about safety in the transaction.

What is CES (Secure Electronic Commerce)?

CES is a system for secure online transactions promoted by Visa International, Mastercard, Microsoft and Netscape, among others. The main purpose is to give greater security to Internet users as businesses that sell through dela Red, by authenticating the buyer as the legitimate holder of the card being used.

In practice, when paying with a VISA or MASTERCARD "secure" card, you will be, besides the number and expiration date, a personal password used exclusively for Internet purchases that identifies you, unequivocally, as the owner asked. Thus, no one can make a purchase online if known that key. You can tell if it is on the Secure Electronic Commerce protocol for VISA logos "Verified by Visa" and MasterCard "MasterCard Secure Code".

If you have not yet received a personal password used exclusively for online payments, we recommend that you ask your bank to adhere to the service cards Secure Electronic Commerce. For this you can contact your bank or if e-banking customer may ask directly online.

The credit card fraud is a crime, and A. EUROPA SL, will prosecute anyone who makes a fraudulent transaction in our online store

d) by Western Union money order

If selected as payment the turn by Wester Union, will receive with your order confirmation e-mail will tell you where all the data necessary for sending money.

When you have already made the turn, in the same office, they will provide a password that will be sent by email if you have any comments or suggestions, please write to info@truffeterra.com, so that we can collect your turn.

No order shall be deemed effective until we have successfully collected money from its rotation.

e) Postal money

If selected as payment money order, you will receive with your order confirmation e-mail will tell you where all the data necessary for sending money.

No order shall be deemed effective until we have received the money from his turn in our office correctly.

3. Shipping and delivery

Due to specialization and the craft component of the items offered in A. EUROPA SL, orders arrive within 10 to 15 business days or so, depending on the availability of products and countries of destination.

A. EUROPA SL reserves the right to vary the type of delivery and the company for which it is made, regardless of the discussion in these pages, provided that any way be detrimental to the client.

4. Warranty

A. customers EUROPA SL. They benefit from the confidence that skilled craftsmen as using quality materials produce our articles, always taking a one year warranty against manufacturing defects.

Defects or damage due to incorrect use or manipulation of material or wear caused by normal use thereof, are not included in this warranty.

The shortages in the functionality of the items, due to limited conception of them, are also excluded from this warranty coverage.

5. Returns and exchanges of material

Our customer service department has a customer service to solve any problem with our products or shipments through which we try to offer a quick and efficient attention to our clients.

If for any reason you are not satisfied with your order, you have a period of 14 calendar days from the date of delivery of the order, to return. (According to art. 44 dela law.7 / 1996 of January 15 of the Retail Trade Porla modified Ley47 / 2002 of 19 December.).

Just send us the product in perfect condition and in its original packaging, including guarantees, labels and instructions.

It is very important that you return the product / s exchange or return perfectly packaged. If the products are damaged due to improper packaging we not admit the return.

Once we receive the merchandise in our stores and check that all the above conditions are met, truffeterra.com accept the return of the product and will proceed to refund the amount, according to the mode of payment made, and where appropriate, the sending the new product.

Sometimes deliveries abroad may have additional costs in the country of delivery customs or taxes added. Failure to collect the request for refund of the amount will be made.

The buyer client is responsible for knowing the customs regulations in the country of destination.
In the case of a product being rejected at customs, the customer will be responsible for the costs and loss of the product.

      In the case of defective products or incorrect shipments, all shipping costs borne by truffeterra.com.

To make an exchange or refund, you must send an e-mail to info@truffeterra.com.


6. Limitation of Liability

It is your responsibility to be trained to use the materials distributed A. EUROPA SL. A. EUROPA SL declines all responsibility for use give our customers the products distributed.

7. Law and Jurisdiction

These general conditions shall be interpreted under the laws in force in Spain on the subject, which will apply in everything that has not been provided herein. (Law 34/2002 of July 11, information services and electronic commerce)


If you have any comments or suggestions, please write to info@truffeterra.com